Operations Operations

Performance Analyst - Development and Delivery

Hammersmith, London, United Kingdom

Job Description

Job Title:
Performance Analyst - Development and Delivery
Hammersmith, London, United Kingdom
Full-Time, Permanent

What's your new role about?

As a Performance Analyst you will primarily be responsible is for evaluating and reporting on the performance of systems and functions across the Development and Delivery department. 
Do you want to have an impact on a product that is used by millions of users globally across multiple devices daily? 
DAZN streams over 40 different sports, from more than 300 different leagues in over 9 markets including Germany, Italy, Japan, Canada and the USA. Since we launched 4+ years ago we have streamed more than 500 million hours of content in one year and in December 2020 we will be global in over 200 territories! 
What else will you achieve with us? 
You will get the chance to work alongside Head of Performance Analysis – Adam Russell! You will have loads of impact in driving DAZN's global expansion. You will help us become more profitable through reduced costs, increased revenues and assisting in improving the overall efficiency. 


  • You will perform various functions, including monitoring, optimizing, and managing the performance of KPI’s in the D&D division
  • Responsible for identifying areas of improvements and concerns in business operational areas and provide appropriate strategies to resolve them
  • Responsible for the development and implementation of performance metrics to improve business operational efficiency
  • Responsible for the analysis of business problems to identify the potential risk and recommend corrective actions
  • Provide documentation for identified problem, definition, and procedures for solving them
  • Responsible for providing optimal business solutions to achieve operational and financial goals
  • Appraise and recommend improvements to current business programs
  • Propose new techniques and technologies to meet business goals
  • Undertake research and collect data to better analyse outcomes
  • Responsible for developing business presentations for management and clients as needed
  • Regularly monitor business performance and generate performance reports to management


  • Ability to interpret data and translate into clear performance metrics
  • Understanding of the OTT broadcast chain and integral workflows and processes, understanding of the DAZN Platform Infrastructure a clear advantage
  • Basic understanding of rights requirements and the intricacies of content scheduling
  • Interest in sports broadcast and the live delivery of content a benefit
  • Strong understanding of the key performance Indicators of success within an OTT environment and the ability to provide clear measurements against such KPIs
  • Ability to work alone or in a team to devise, develop and deliver strategic initiatives to drive business efficiency


  • Ability to work alone or in a team to devise, develop and deliver strategic initiatives to drive business efficiency 
  • Experience using data dashboards including Tableau, PowerBI and looker 
  • Knowledge of broadcast management and scheduling systems 

Here's a little more about us…

A little bit more about the team!

You will work alongside the Central data functions and help develop a reporting matrix with agreed KPIs in which our teams can impact the customer experience. You will develop a clear measurement framework and a weekly reporting structure to provide data and empowerment to divisional leads in order to assess key performance metrics. 
You will also be expected to review the workflows and the overall utilization of the delivery platform, working with other departments to provide early warning of potential risks to the platform as well as working with engineering teams to identify potential solutions and efficiencies to our ways of delivering content.

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. There are no limits to what we can achieve. So if you want to push boundaries and help change the world, DAZN is the place to be.
As part of our team, everyone has the opportunity to make their mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
Because for us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global.
If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to succeed at DAZN. Come and join our team.
Who we are and what we do:
* Headquartered in the UK with 2,200 employees located in over 25 countries.
* Home to DAZN – the largest, fastest-growing global sports streaming service live in over 200 countries and territories.
* We guarantee affordable access on most connected devices including smart TVs, set-top boxes, streaming sticks, smartphones, tablets, PCs and game consoles.
* We work across every aspect of the way fans engage with sports; from production, through to content distribution and commercialisation.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity - where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations and gender identities. We actively discourage any photos, personal letters or disclosure of any information that concerns other information than your professional experience.