Product Product

Product Specialist - Payments & Subscriptions

Katowice, Poland

Job Description

Job Title:
Product Specialist - Payments & Subscriptions
Katowice, Poland
Full-Time, Permanent

What's your new role about?

If you’re interested in the technical aspect of payments for subscriptions or PPV and how it’s all working in the background from sign-up to purchase on DAZN platform – we’re looking for you. 

DAZN is looking for a passionate Payments & Subscriptions Specialist to join the team. Despite what you might think, this is not a role in Finance department! Payments & Subscriptions Specialist role is focused on B2C e-commerce ecosystem with a subscription business model.
As a Payments & Subscriptions Specialist at DAZN, you will be responsible for the day-to-day management of payments and subscription platforms used by DAZN. This role involves liaising with the Development and Product Management teams to support the launch of new features and ensure the smooth running of existing ones. Over time, your growing understanding of DAZN payment and subscription systems will be vital for the support of internal and external stakeholders with gained knowledge. This role has great potential to expand your understanding and knowledge of all aspects of online payments and e-commerce. 
Your team

If you take your chance and apply for this role you will join the one and only Payments and Subscriptions Specialists team, which has already 7 passionate team members. You will be reporting to Interim Head of Payments and be supported by 2 Payments & Subscriptions Coordinators and 5 Payments & Subscriptions Specialists.  
At DAZN, we value equality, diversity and building an environment where everyone can contribute and have their voices heard. If you like the sound of helping DAZN on our global journey and gaining some valuable experience across new and exciting business areas in return, then we would love to hear from you!     
This role is based in Katowice, however, we’re working remotely and deciding together when and how often we meet in the office.

As our new Payments & Subscriptions Specialist, you’ll have the opportunity to:

  • Projects: 
  • Cooperate with higher management, TPMs, PMs, our suppliers, and other stakeholders in terms of project progress, requirements, the launch of global features, pricing changes, etc. Ensuring full end to end support from the start of the project to post-launch monitoring
  • Be the key point of contact for the project management of system changes and new implementations for the billing platform. Build data and process structures to ensure completeness for all entities, standardization, and optimizations to support continuous improvement
  • Monitor and integrate with other third parties' systems including Zuora Billing Platform, Salesforce platform (coordinate with the local SF Team), Adyen, 3rd Party Payment Consoles (Apple, Google, etc.)

  • Support: 
  • Assist internal stakeholders and teams with gained knowledge about our systems’ capabilities during projects’ delivery, testing during project implementation
  • Help with ad hoc questions and investigations from e.g., Payments Operations, UAT Team and Incident Management teams
  • Prepare training calls and materials for other team members or teams within the business, including documentation about projects and gained know-how

  • System maintenance: 
  • Maintain our Payments and Subscriptions ecosystem (e.g. Zuora, Adyen) as well as other various platforms and their dependencies between them
  • Troubleshoot and investigate live payments and subscription issues
  • Manage 3PP offers catalogue

You’ll be set up for success if you have:

  • High computer and data literacy (Microsoft Office, incl Excel)
  • Logical thinking and efficient and strong communicating skills  
  • At least upper-intermediate knowledge of English (B2)
  • Intellectual curiosity combined with outstanding analytical skills
  • Passion for customer data
  • Ability to multi-task and prioritise workloads efficiently
  • Hands onboard attitude and ability to work within the team as well as on our own
  • Experience in product/project development and agile environment

Even better if you have:

  • Zuora and Salesforce knowledge and experience 
  • Experience with subscription-based products, e-commerce or online payments in general
  • Basic understanding of programming languages (e.g., SQL, JavaScript)

Benefits will include:

  • Access to DAZN streaming service
  • Annual performance-related bonus
  • Annual leave increasing by 3 days after 3 years
  • Private medical and dental insurance (fully financed by DAZN)
  • Life assurance
  • Pension scheme (Pracowniczy Program Emerytalny)
  • MyBenefit platform (MultiSport and thousands of sports, culture or tourism benefits)
  • Financially rewarding ‘Refer a Friend’ scheme
  • Family-friendly community
  • Opportunity for flexible working
  • Employee Assistance Program (psychological, managerial, legal and financial counselling)
  • Free access for you and one other to our workplace mental health platform app (Unmind)
  • Learning and development resources
  • Access to our internal speaker series and events
  • High-end laptops (Macs or Windows)

Here's a little more about us…

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.