Technology 2 Technology 2

Service Desk Analyst

Hyderabad, India

Job Description

Job Title:
Service Desk Analyst
Hyderabad, India
Full-Time, Permanent
IT Services

What's your new role about?

Do you like the pride of being at the front line of the support team? Then you are meant to be here! If you want to be a pro and you are set to own the responsibility of supporting a variety of corporate systems - this might just be the perfect role for you.

With your background in system administration, license management, and customer handling, you will get the chance to acquire expertise in world-class systems in this era. The Business Systems team within the wider Service Desk department is DAZN’s first-line support team for its employees and is an integral part of system administration. On a day-to-day basis, you will interact with a lot of people within the business supporting them on their inquiries, managing system access as well as troubleshooting and resolving any issues within your remit.

This role is going to be based in Hyderabad and will have shift work which will include weekends, public holidays, and overnights. 

Benefits will include access to DAZN, an annual performance-related bonus, family-friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, and access to our internal speaker series and events.

As our new Service Desk Analyst, you’ll have the opportunity to:

  • Monitor workflow and respond to inquiries via email, incidents/requests, and community
  • Escalate and engage technical teams swiftly if the issue is out of your scope.
  • Troubleshoot isolated issues.
  • Manage user activation and deactivation. Understanding the permissions required for each designation and applying those on the account.
  • Manage system configuration
  • Active license management
  • Create documentation
  • On-board new systems into our support structure and learn them.

You’ll be set up for success if you have:

  • A university or college qualification in computer services, information technology systems, or computer programming.
  • Proven administration experience around systems such as Jira, Confluence, Dynamics 365
  • Experience in working on Office 365 apps
  • Email Etiquette
  • Good time management skills, adhering to schedules and managing activities based on priority.
  • Minimum of 10MBPS Fibre broadband connectivity that enables working from home effectively (Dongle / Mobile hotspot not allowed)
  • Fluency in English - written and verbal

Even better if you also have:

  • Experience in working on ServiceNow, and Atlassian apps (Jira, Confluence)
  • Knowledge of any programming language, and scripting
  • ITIL qualifications
  • Sports knowledge

Here's a little more about us…

Here's a little more about us:

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.
We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.