ROS 5755 ROS 5755

Client Service Manager

New York, United States

Job Description

Job Title:
Client Service Manager
Location:
New York, United States
Schedule:
Full-Time, Permanent
Team:
Sales
Department:
Media
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What's your new role about?

Are you ready for your next career step at the forefront of media, innovation, and sport?

As our new Client Services Manager you will manage and oversee the activation of brand client projects across DAZN’s channels in North America. You'll be responsible for working with sales to deliver projects at the very highest level.

With your sports knowledge, organisation and communication expertise, you'll oversee both content and media campaigns to ensure our clients receive the very best service. 

The world of live sports consumption is changing. Fans are now demanding a live sports service that is built around them – a service that offers them the ability to watch the very best live sport on any device, when and where they want and best of all, at an unbelievably low price point. Welcome to DAZN, the world’s leading live OTT sports service.  

Benefits include access to DAZN, an annual performance related bonus, up to 15 days of paid time off and 9 days of annual leave, health benefits (including dental & eye care) and a generous sick time package as well as short and long-term disability covering, parental leave offering, personal insurances, such as basic life term and personal accident and access to a 401(k) retirement plan. You’ll also find a family friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, opportunity for flexible working, and access to our internal speaker series and events. 

As our new Client Service Manager, you’ll have the opportunity to:

  • Develop a detailed understanding of your clients’ ecosystem and build relationships 
  • Be across all campaigns and make sure timely and accurate reports are delivered to all key stakeholders, highlighting key learnings and insights that will ensure we are constantly evolving our approach 
  • Support the sales team in North America 
  • Work with the Ad Operations team to deliver campaigns 
  • Work with DAZN Media strategy team to deliver together innovative digital marketing campaigns that ties in with our client’s key objectives 
  • Support the working processes - both internally and client related 
  • Own the activation and optimisation of campaigns and ensure they deliver against KPIs; develop ideas that add value to clients both from a business and business relationship perspective 
  • Manage the renewal process with the sales team, ensuring we are perfectly positioned off the back of successfully delivering campaigns 

You’ll be set up for success if you have:

  • Previous experience in an account management role within an agency environment, preferably in sport 
  • Extensive knowledge of the sports media and marketing space 
  • Good knowledge of digital/media marketing, social media, broadcast, and digital sports industry 
  • Experience of working with brands, leagues, or broadcasters on digital platforms 

Even better if you have:

  • Google Ad Manager experience 

Here's a little more about us…

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.

We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

We look forward to hearing from you.