What's your new role about?
We are excited to say that we are currently recruiting for an enthusiastic, passionate, and skilled Content Editor to design, write and publish Help Page articles for our customers in English.
The Help Pages are an essential function empowering our customers to resolve their issues quickly and effectively through engaging and effective content.
The successful candidate will enjoy managing content in a variety of languages over several regions of the DAZN brand and will be at a native level of written language in English.
Reporting into the CS Tech Senior Program Manager, the role will include working closely with the Product and Tech teams as well as the wide Customer Services Department to research and design self-service content as well as writing and managing the articles and structure within the CMS tool.
As our new Content editor – knowledgebase, you’ll have the opportunity to:
Centrally manage all customer facing help articles and FAQs across all regions:
Research and design content
Work closely with CS teams and training
use customer engagement reports to identify gaps/areas for improvement.
Share knowledge with the Chatbot designer
Write helpful, engaging, digestible content in English.
Edit HTML where needed.
Publish and unpublish content according to business programs/needs.
Design and manage the structure of the categories and articles.
Maintaining the highest standard of self-service materials and the most frictionless customer journeys
Use reporting and analytics to assess the performance of these materials and make changes/improvements based on the data.
Set and report on KPIs to wider business.
Here's a little more about us…
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.
As part of our team,you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.
DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:
AMBITIOUS – people who want to make a big impact and drive DAZN forward. People who move fast and make success happen.
INVENTIVE – people with bright ideas who deliver great new experiences for our customers – and improvements for our business. People who come up with better, simpler ways of doing things.
PASSIONATE – people who are proud of our product, out content and our business – and love to shout about it. People who love what they do and show commitment every day.
BRAVE – people who take difficult decisions to help us focus on improving DAZN, our performance and our results. People who will take on challenges no matter what is in front of them.
SUPPORTIVE – people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.
At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.
Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.
If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.
Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.
We look forward to hearing from you.